Best US airlines
These ten airlines stand out as the best in the US for 2024, offering a combination of comfort, reliability, affordability, and excellent customer service. Whether you’re looking for a budget-friendly option or a premium travel experience, these airlines have something to offer every traveler. 1. Delta Air Lines 2. Alaska Airlines 3. United Airlines 4. American Airlines 5. Southwest Airlines 6. JetBlue 7. Hawaiian Airlines 8. Allegiant Air 9. Spirit Airlines 10. Cathay Pacific AirlinesRank and airline (2022 rank) | Total score (out of 100)* | Top-performing areas | Lowest-performing areas |
---|---|---|---|
1. Delta (1) | 65.74 | Timeliness, involuntary bumps | Affordability |
2. Alaska (3) | 64.38 | Timeliness, cancellations, lounges, family travel, customer satisfaction | Baggage, wheelchairs/scooters |
3. United (2) | 60.90 | Frequent flyer program, route network, involuntary bumps | Cancellations, affordability |
4. American (4) | 60.84 | Route network, award availability | Baggage, affordability |
5. Southwest (5) | 58.54 | Bag/change fees | Lounges |
6. JetBlue (7) | 49.38 | Cabin features | Timeliness, cancellations |
7. Hawaiian (6) | 48.91 | Involuntary bumps | Route network |
8. Allegiant (9) | 43.36 | Involuntary bumps, wheelchairs/scooters | Timeliness, cabin features, family travel |
9. Spirit (8) | 34.55 | Affordability | Wheelchairs/scooters, family travel, route network |
10. Cathay Pacific (10) | 22.35 | Affordability | Timeliness, cancellations, involuntary bumps, customer satisfaction, bag/change fees |
Best US Airline Choices
Explore the diverse range of airlines we collaborate with, offering options from economy to first class for a customized travel experience.
Delta Air Lines: Delta has consistently ranked high in customer satisfaction and is considered one of the best airlines in the US. It excels in comfort, reliability, and affordability, with a low rate of cancellations, delays, mishandled luggage, and denied boardings. Delta is also known for its excellent customer service and first-class amenities.
Alaska Airlines: Alaska Airlines is a top choice for travelers, boasting impressive safety and comfort scores. It offers a wide range of destinations, excellent on-time performance, and a commitment to customer satisfaction. Alaska Airlines is also recognized for its affordable fares and excellent digital tools.
United Airlines: United Airlines is a major player in the US airline industry, offering extensive domestic and international routes. It has made significant improvements in customer satisfaction, reliability, and comfort, earning high marks for its on-time performance and customer service. United Airlines is also known for its loyalty program and frequent flyer benefits.
American Airlines: American Airlines is a leading carrier in the US, offering a vast network of domestic and international destinations. It has made strides in improving customer satisfaction, comfort, and reliability, with a focus on enhancing the overall travel experience. American Airlines is also recognized for its extensive frequent flyer program and excellent customer service.
Southwest Airlines: Southwest Airlines is a beloved low-cost carrier known for its affordable fares, friendly service, and extensive domestic network. It consistently ranks high in customer satisfaction, particularly in the economy and basic economy categories. Southwest Airlines is also praised for its on-time performance and hassle-free travel experience.
JetBlue: JetBlue is a popular choice among travelers for its comfortable cabins, friendly service, and affordable fares. It excels in customer satisfaction, particularly in terms of comfort and reliability. JetBlue is also known for its free amenities, such as snacks, entertainment, and Wi-Fi, which enhance the overall travel experience.
Hawaiian Airlines: Hawaiian Airlines is a top choice for travelers looking to visit the beautiful islands of Hawaii. It offers a wide range of routes to the Hawaiian islands, as well as destinations in the Pacific and Asia. Hawaiian Airlines is recognized for its excellent customer service, on-time performance, and comfortable cabins, making it a top choice for travelers seeking a tropical getaway.
Allegiant Air: Allegiant Air is a low-cost carrier known for its affordable fares and non-stop flights to popular vacation destinations. It has made significant strides in improving customer satisfaction, particularly in terms of comfort and affordability. Allegiant Air is also recognized for its excellent customer service and hassle-free booking process.
Spirit Airlines: Spirit Airlines is a budget-friendly carrier that offers low fares and a wide range of destinations. It has made improvements in customer satisfaction, particularly in terms of affordability and convenience. Spirit Airlines is known for its extensive network, on-time performance, and focus on delivering value to its passengers.
Cathay Pacific Airlines: Although not based in the US, Cathay Pacific Airlines is a top choice for international travelers due to its extensive global network and excellent customer service. It is renowned for its comfortable cabins, on-time performance, and commitment to providing a seamless travel experience. Cathay Pacific Airlines is a top choice for travelers seeking a high-quality international flight experience.
sources – cnbc.com – sunset.com – forbes – afar
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